Effective Date: August 25, 2026
Sutton In-Home Senior Care, LLC (“Sutton In-Home Senior Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit suttoninhomeseniorcare.com, contact us, submit a website form, apply for employment, or otherwise interact with us.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Postal or ZIP code
- Information submitted through contact or inquiry forms
- Information you provide when requesting pricing or information about our services
- Information submitted when referring a friend or family member
- Information submitted when applying for a caregiver position or other employment opportunity
- Information related to your application, qualifications, availability, or employment
- Any other information you choose to provide in a message or communication with us
If you provide information regarding another person, such as a family member or referral, you represent that you have permission to provide that information to us.
We may also automatically collect certain technical information when you use our website, such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referring website or source
- Approximate geographic location
- Date and time of website visits
- Interactions with our website
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests
- Provide information about our in-home senior care services
- Provide pricing or schedule consultations
- Communicate with prospective clients, clients, and family members
- Process referrals
- Coordinate or administer services
- Process caregiver or employment applications
- Communicate with applicants regarding interviews, scheduling, hiring decisions, and employment
- Improve our website, services, and customer experience
- Understand how visitors use our website
- Measure the effectiveness of our marketing and advertising
- Protect against fraud, misuse, or security threats
- Comply with legal and regulatory requirements
3. Phone, Email, and SMS/Text Messaging Communications
When you provide your phone number or email address, we may use that information to respond to your inquiry or communicate with you regarding services, applications, or other matters you have requested.
SMS/Text Messaging for Caregiver Applicants
When you provide your phone number to Sutton In-Home Senior Care, LLC — for example, when applying for a caregiver position — you may receive SMS/text messages from us related to your application, interview scheduling, and hiring updates.
By providing your phone number, you consent to receive these text messages. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. You may reply HELP for assistance.
We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Your phone number and consent are used solely by Sutton In-Home Senior Care, LLC to communicate with you about your application and, if applicable, your employment.
Other SMS/Text Communications
If you separately consent to receive text messages from Sutton In-Home Senior Care regarding an inquiry or our services, we may send you text messages related to your inquiry, appointments, services, scheduling, or other communications you have requested.
Consent to receive marketing or promotional text messages, if applicable, is not a condition of purchasing services.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, and you may reply HELP for assistance.
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for their marketing or promotional purposes.
4. Cookies and Tracking Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to understand how visitors interact with our website and to improve our marketing and website performance.
These technologies may collect information such as your browser, device, IP address, pages visited, actions taken on the website, and referring source.
We may use third-party services such as Google Analytics, Google Tag Manager, Google Ads, or similar advertising and analytics platforms.
These third-party providers may use cookies or similar technologies in accordance with their own privacy policies.
You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
5. How We Share Information
We do not sell your personal information.
We may disclose information to trusted third parties that assist us in operating our business, including providers that help with:
- Website hosting and maintenance
- Customer relationship management
- Scheduling and communication
- Employment and applicant processing
- Analytics
- Advertising
- Information technology and security
- Payment or billing services
- Business administration
These service providers may access personal information only as reasonably necessary to perform services on our behalf.
Mobile phone numbers and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We may also disclose information if required by law or when we believe disclosure is appropriate to:
- Comply with a legal obligation, court order, or government request
- Protect our rights, property, or safety
- Protect the rights or safety of our clients, employees, applicants, or others
- Prevent fraud, abuse, or unlawful activity
- Enforce our agreements or policies
Information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
6. Health and Care-Related Information
Because Sutton In-Home Senior Care provides in-home senior care services, you may choose to provide information relating to the care needs of yourself or a family member.
Please do not use general website forms to submit highly sensitive medical information, Social Security numbers, financial account information, or other confidential information unless we specifically instruct you to do so through an appropriate method.
This Privacy Policy governs information collected through this website and related communications. It does not replace any separate Notice of Privacy Practices or other privacy notice that may apply to protected health information or records maintained in connection with care services.
7. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted through our website.
8. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Provide and administer services
- Process employment applications
- Maintain employment, business, and client records
- Fulfill legal, accounting, or reporting obligations
- Resolve disputes
- Enforce agreements
- Protect our legitimate business interests
Information may be retained for longer periods when required or permitted by law.
9. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
11. Your Privacy Choices
You may contact us to request that we:
- Update or correct personal information you previously provided
- Stop certain marketing communications
- Delete certain personal information, where applicable
- Provide additional information about how your information is being used
Certain information may need to be retained for legal, operational, contractual, employment, or recordkeeping purposes.
You can unsubscribe from marketing emails by using any unsubscribe option provided in the communication or by contacting us directly.
For SMS/text messages, you may opt out by replying STOP.
12. Do Not Track Signals
Some browsers provide a “Do Not Track” signal. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.
You may control cookies and certain tracking technologies through your browser settings and through settings provided by applicable advertising platforms.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Sutton In-Home Senior Care, LLC
3116 South Pickwick Place
Springfield, MO 65804
Phone: (417) 865-8812
Website: suttoninhomeseniorcare.com