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Verified Reviews As Seen on Caring.com

Average rating:  
 25 reviews
by Tina on

Lynette and Sutton Home Care was a definite gift from God at a time that I really needed someone compassionate and competent to "hold space" for Burk and I during his passing. Lynette showed the highest professionalism and empathy.

by S. Hickel on

Sutton In-home Care is superb. Their kind and caring staff went above and beyond to ensure my father had someone with him during the times we needed. In addition, they created genuine caring relationships with my dad in a very short time, and he looked forward to their arrival. I'm sure he considered some as friends.

by Roger J on

Caring people, great follow up. Family home portal great communication tool. Would recommend Sutton In Home Care to everyone!

by May & Martha on

I would like to thank Sutton In Home Senior Care for the amazing care they provided for my mother in our time of need. Following a serious illness, it was obvious that I would need to move my mother home with us. I contacted Sutton and they came to the house, answered all my questions, assessed our home for needed safety features, made a plan for care, and helped us manage this enormous transition. The caretakers were matched perfectly to my mother's personality. They were kind, compassionate, and were able to anticipate needs and challenges for her. Having someone in your home 24 hours/day can be overwhelming, but they were so considerate and professional. They became on extension of our family. I never had to worry about my mother. She had the best care every minute every day. Having Sutton In Home Senior Care was a true blessing for my mother and for my family.

by Lashelle & Klein on

Sutton Home Care is the best! Home health care workers are phenomenal. I will not hesitate to use them in the future.

by Anonymous on

My mom has Parkinson's and my dad recently passed away which is the reason for home health care. I have 5 days a week, 10 hours per day that I need help. The aides have been very professional and personable. Helping my mom with showers and tasking to exercise classes. Helping around the house with what my mom asks. I am very comfortable with the aides that have come to help. I feel like I am leaving my mom with family members. When first interviewing the company, we immediately felt "at home". Really appreciate the depth of security when they hire someone. I recommend this company to everyone.

by Kelli on

Timely, professional, informative, caring from each caregiver.

by J.Pratt on

We are confident referring families to Sutton In Home Senior Care. Jo, Care Transition Coordinator is warm and compassionate while obtaining pertinent information to enable first class care services.

by Richard on

Service is very good and has helped us very much. A great advantage for use is additional care in the future.

by Jeannine Watson on

I really appreciated the care and concern that Sutton In-Home Senior Care showed when they came out to evaluate my mother's needs and requirements for an in-home care aide. Brooke was able to come on an urgent basis, as I had to go out of town, and stayed at the house to see which employee would be most compatible for both my parents. The person she selected was a perfect fit. My mother is 92 and independent. She didn't think she needed any help, other than what I could provide, but soon found that the care and companionship her home care aide provided was a real joy and she looked forward to seeing her every day! I would recommend Sutton In-home Senior Care to anyone who would like a dependable, caring person to care for their loved ones.

by velma-s-daughter-in-law on

Dear Brooke, Thanks to you and your amazing staff, Velma was able to stay in her own home for two weeks before her birthday! Velma enjoyed her birthday, celebrating with cupcakes (thank you), lots of great cards (especially the ones the children made), and friends enjoying cake with her! On Saturday, Velma moved to an assisted living apartment. Elizabeth came from Colorado. With neighbors and two men and a truck helping. The apartment was ready for her arrival. Although she'd lived in that home for 25 years and didn't want to move, she is adjusting nicely to the new situation! Again, thanks for your support! Sincerely, Velma's daughter-in-law

by robert722777 on

I've been with Sutton two years. It's been excellent. If the regular caregiver wasn't able to come, then Brooke handled it. Suzanne comes 5 days a week. She's excellent; I love her! They've been good to me and very helpful!

by Pam Young on

Sutton has been providing in home care for my dad and mom for several months, several hours a day, 7 days a week. Dad needing more care than mom as mom oversees dad's care. Sutton provides all my family asks for, in their attention detail, professionalism, and most important providing caring and qualified caregivers each day. When an issue occurred, mom addressed issue with Brooke, immediate attention was given and the issue resolved. Caregivers show up on time, and there has never had a no show. Caring for aging parents with health issues can be challenging. I want mom and dad's needs met like I would when I'm not there. Sutton's In Home Care has lessened my worries greatly. I have and will continue to highly recommend Sutton In Home Senior Care, if you or someone in your family is needing this type of service. Sincerely, Pam Young

by Clista on

I would recommend Sutton In-Home Senior Care to friends and family. They are awesome caregivers. They went above the call when needing someone to come out on such short notice. They were wonderful at explaining and made it wonderful for my mom and dad. We have new friends with them. Caregivers were a patient and loving part of the family. That's what we became to be—a family.

by Nancy327482 on

Last fall, I had a medical emergency that required a hospital stay and then caregiving, driving, and housekeeping help when I got home. My daughter live two states away and works full time. She needed someone she could trust to take her place here. She did her research and found Sutton. Our Sutton's caregiver, Vicki, was a lifesaver. She drove me to therapy, made sure we had good meals and kept our home spotless. Companies for the most part, are successful because of the people they hire. I can assure anyone that Sutton only hires the best. I know our daughter felt confident that we received the care we needed from a very competent group of professionals. She's right. We did!

by Mindy545202 on

I've used many agencies in helping to care for my aging grandparents over the last few years. Sutton in Home Senior Care is the first to put my grandparents' needs and wants ahead of everything else. They have ALWAYS met our request and had friendly in home care providers. They are nothing but the best and that is what they provide. They are a huge blessing to my family.

by warnerlong on

My family was very pleased at how quickly Sutton Home Care was able to get a caregiver to take care of Our mom. Our experience has been that our mom received better care with them than medical facilities. We found Sutton Home Care's caregivers to be attentive, dutiful and affectionate. ~D.Johnson

by Clista Krebs on

I would recommend Sutton In-Home Senior Care to friends and family. They are awesome caregivers. They went above the call when needing someone to come out on such short notice. They were wonderful at explaining and made it wonderful for my mom and dad. We have new friends with them. Caregivers were a patient and loving part of the family. That's what we became to be -- a family.

by Jeannine Watson on

I really appreciated the care and concern that Sutton In-Home Senior Care showed when they came out to evaluate my mother's needs and requirements for an in-home care aide. Brooke was able to come on an urgent basis, as I had to go out of town, and stayed at the house to see which employee would be most compatible for both my parents. The person she selected was a perfect fit -- my mother is 92 and very independent. She didn't think she needed any help, other than what I could provider, but soon found that the care and companionship her home care aide provided was a real joy and she looked forward to seeing her every day! I would recommend Sutton In-Home Senior Care to anyone who would like a dependable, caring person to care for their loved one.

by Jan K on

I believe care of the elderly is as important as care for children. My Dad living in MO, (my sister in MI me in IL) pasted before the care actually started but I felt very strongly to write this review. I worked closely with one of the coordinators at Sutton and her name was Jo. She was very helpful and personable. She knew my Dad before she ever met him and when she did she could tell he was everything I said and more. My Dad really liked her and was very comfortable with the choice. He would only agree to a few days a week and Jo worked to accommodate that. Thank you for your hard work and I will never forget.

by RR3 on

I have been very pleased with Sutton. They’re very professional, yet very caring. They’re in my home 10 hours each day taking care of my mother.

by Carol on

The best word to describe my experience with Sutton is excellent! I've had no complaints at all. They've just been wonderful, caring and they do a good job. My father fell last week and injured his arm. Nicole, our caregiver, was very good in taking care of him. She's always on time and if if something comes up, she would inform me ahead. I can't say enough good things about her.

by Judy on

In caring for my mother and father over the years, I've used a variety of services to help them remain at home. No agency attended to my parent's needs as well as Sutton. Their employees are good. It's not that I was not happy with the other agencies I used. It's just that Sutton is so meticulous in their approach. They are so hands-on with their care. They made it an easy decision for me to keep my parents at home.Sutton is more flexible than any other agencies I work with. If I had to make an adjustment at the last minute, they would always accommodate me. I was not restricted with hours. Whatever we needed from them and whenever we needed them, they were there. The owner just really went to great lengths to make us feel us a family and that we were their top priority.The caregivers are professional and ethical. They care for my mother as though she was a member of their family. They made a nice appearance. They were really just professional in every way.

by Mindy Frazier on

I was extremely pleased with the professional care Brooke and her staff showed to my grandparents. Brooke was fantastic to work with and always easy to reach when I had any questions. Brooke and her staff showed so much care and compassion toward my grandparents, I always knew they were taking excellent care of them. I would highly recommend them to any family.

by Luebbert on

Everyone from the first phone call to even now, has been friendly, caring, professional and genuine. I met with Brooke and within 2 days she found a perfect person to help care for my mother. Michelle was very caring, warm and professional. My schedule and needs changed often with short notice. I knew when I called they would be there when we needed them. So grateful.

Mailed in Customer Reviews and Thank You Notes

Date:  12/05/2016

 

Dear Brooke,

 

We want to take a moment to thank you for all your help with Grandma.  Honestly, I don’t know how we would have done it over the past year and a half without you and the people you brought into our lives to come alongside us.  Thank you for everything, Brooke.  And especially, thank you for going the extra mile to spend time with us on Grandma’s last day.  Having you there was a comfort and you were so reassuring to us all.  You played an important part in Grandma’s life and we are so grateful for you.

 

From the bottom of our hearts,

 

B.K. and the W. Family

Date:  03/16/2017

 

Sutton In-Home Senior Care client review

Transcribed:

 

Dear Brooke,

 

Thanks to you and your amazing staff, Velma was able to stay in her own home for two weeks before her birthday!

 

Velma enjoyed her birthday; celebrating with cupcakes (thank you), lots of great cards (especially the ones the children made), and friends enjoying cake with her!

 

On Saturday Velma moved to an assisted living apartment. Elizabeth came from Colorado. With neighbors and Two Men and a Truck helping, the apartment was ready for her arrival. Although she’d lived in that home for 25 years and didn’t want to move, she is adjusting nicely to the new situation! Again, thanks for your support!

 

Sincerely,

 

Velma’s Daughter-In-Law (Hidden)

Date:  03/22/2017

 

All the employees and caregivers at Sutton In-Home Senior Care were a pleasure to work with after my grandfather’s fall. They were able to accommodate the various hours he required in order to meet his recovery goals.

 

David Sikes

Date:  05/19/2017

 

I am a widow and I recently had a total knee replacement.  My sister came to stay for a few days, but I needed some help to get to physical therapy.  Jo Bonsee, the care coordinator, was amazing and helped me so much.  They will even refund days not used.

 

A Van Gorp

Date:  06/2017

 

Quality of service ….. is excellent….Jo and Brooke are wonderful people and easy to talk to.

 

Jeff

Date:  07/18/2017

 

We are confident referring families to Sutton In Home Senior Care. Jo, Care Transition Coordinator is warm and compassionate while obtaining pertinent information to enable first class care services.

 

J.Pratt-Boston

Date:  08/2017

 

The family is eternally grateful for the many kindnesses and courtesies from the staff at Sutton Home Health Care, Seasons Hospice, and The Gardens. The family also extends love and gratitude to Helen Rader, Brooke Sutton, Michelle Cropp, Michelle Solinger, Bailey Martin, and Erin Bond. These individuals cared for Marie as if she were their own during the last days of her life.

Hazelwood Cemetery with Pastor Jim Mason officiating

Springfield News-Leader, 2015

Date:  08/2017

 

“……Ann’s family would like to thank Brooke Sutton and her company, Sutton In-Home Senior Care, for the compassionate and attentive care extended to Ann during her last week. It was much appreciated….”

Butler Funeral Home

Springfield News-Leader

Steve P

Date:  08/22/2017

 

Sutton In-home Care is superb. Their kind and caring staff went above and beyond to ensure my father had someone with him during the times we needed. In addition, they created genuine caring relationships with my dad in a very short time, and he looked forward to their arrival. I’m sure he considered some as friends.

S. Hickel

Date:  08/22/2017

 

Caring people, great follow up. Family home portal great communication tool. Would recommend Sutton In Home Care to everyone!

Roger J.

Date:  08/22/2017

 

I would like to thank Sutton In Home Senior Care for the amazing care they provided for my mother in our time of need. Following a serious illness, it was obvious that I would need to move my mother home with us. I contacted Sutton and they came to the house, answered all my questions, assessed our home for needed safety features, made a plan for care, and helped us manage this enormous transition. The caretakers were matched perfectly to my mother’s personality. They were kind, compassionate, and were able to anticipate needs and challenges for her. Having someone in your home 24 hours/day can be overwhelming, but they were so considerate and professional. They became an extension of our family. I never had to worry about my mother. She had the best care every minute every day. Having Sutton In Home Senior Care was a true blessing for my mother and for my family.

May & Martha

Date:  08/22/2017

 

Sutton Home Care is the best! Home health care workers are phenomenal. I will not hesitate to use them in the future.

Lashelle & Klein

Date:  08/22/2017

 

My mom has Parkinson’s and my dad recently passed away which is the reason for home health care. I have 5 days a week, 10 hours per day that I need help. The aides have been very professional and personable. Helping my mom with showers and tasking to exercise classes. Helping around the house with what my mom asks. I am very comfortable with the aides that have come to help. I feel like I am leaving my mom with family members. When first interviewing the company, we immediately felt “at home”. Really appreciate the depth of security when they hire someone. I recommend this company to everyone.

Anonymous

Date:  08/22/2017

 

Timely, professional, informative, caring from each caregiver.

Kelli